Faq'sIf you have questions that are not covered in this section, please feel free to contact us.
Medical Identification Tags
Q. I don't like to order online, how can I order a Monroe ID tag?
A. You may order from a local dealer: We have many dealers located all around the United States. Our Medical Identification tags can be found at many pharmacies, both independently owned, and larger chain stores. Our Pet identification tags can be found at many pet stores, groomers, and veterinary offices. Our Quality House Brass Nameplates can be found at many frame stores.
Q. Why do I need a Medical Identification tag?
A.A medical identification tag is a helpful product for anyone with non-0bvious medical conditions. If you are ever in need of medical assistance, and cannot speak, our identification tag can help medical personnel in diagnosing, and treating your condition faster. It can make the difference between life & death.
Q. What kind of information should I include on my Medical Identification tag?
A.Any non-obvious medical condition should be listed on your Medical Alert ID Tag. It could help save your life. Most Emergency Medical Personnel check for a medical ID immediately when assessing a patient. Your ID tag can speak for you when you cannot speak for yourself. Whether you travel a short distance to work or school, or are traveling around the world, your ID Tag could be the best insurance you have.
Q. How do I choose a size for my Medical Identification Bracelet?
A.The easiest way to measure for your new bracelet, is to use a fabric tape measure. If you don't have a fabric measuring tape, you can use a string, or narrow piece of paper. Simply wrap around your wrist in the location your bracelet will be worn, and mark the paper or string where it touches. Measure this length and add 1/2" to the total. The extra 1/2" inch will make it easier to put on and take off.
Q. How do I open the sister hook on my Bracelet?
A.Sister Hooks open by sliding the two halves apart similar to the way a scissors opens. To see an animation showing a sister hook opening click here
Q. Can I change the size of my bracelet after I receive my order?
A.Yes! We know mistakes happen, and measuring doesn't always guarantee a good fit. If your bracelet is too long, you may attach at any point in the chain instead of the end, and remove the extra links with a pair of pliers. If your bracelet is too short, you may send it to us to be adjusted to the correct length. Please make sure to include a note showing how much longer you need it to be. We will be happy to add chain and return it to you immediately (We don't charge for the extra chain, or the service to adjust it, but please include $3.00 for return postage).
Q. Do I have to include my name on my Medical Identification tag?
A.No you do not. Any information included on your tag is by your choice.
Q. How do I care for my Medical Identification tag?
A.Simply wipe with a damp towel occasionally to keep clean. You can also soak in any hand safe cleaning products without fear of tarnish or damage to the tag. Please note: the red paint may come out of the lettering during cleaning.
Q. Will the red lettering last forever?
A.Unfortunately no. Stainless Steel is by nature a non-binding surface. The paint will come out of the letters eventually, however the letters will still be readable without it. Exposure to moisture, or cleaning solvents will hasten the removal of the paint.
Q. Can I get my tag repainted?
A.Yes. If the paint in your tag wears out due to moisture, or age, you may send it to us to be repainted (We don't charge for repainting your tag, but please include $3.00 for return postage). Please understand that all paint will release from stainless steel tags eventually due to the nature of the metal, however we can easily repaint, and if you would like, we can also spray a clear lacquer over the finished tag to help with the longevity of the red paint.
Q. Do you ship to other countries outside the United States of America?
A.No. At this time we only ship to addresses in the United States, and US Territories
Q. How long will it take to receive my order?
A.Most orders are completed and shipped within 2-3 business days. Please allow up to 10 days to receive your order.
Q. What shipping options do I have?
A.We ship most orders via USPS First Class Mail in a small padded envelope to keep the shipping costs low. We can ship via Priority Mail, or via UPS as well if you request it.
Warranty / Returns
Q. What kind of warranty do Monroe ID tags carry?
A.While we use fine quality materials, our products are often subjected to extreme wear and tear and may occasionally break. If you remove your tag during activities such as showering and swimming you may greatly extend the life of your tag. If your bracelet does not fit correctly, simply return the tag to us with a note telling us the size you are requesting. We will make the adjustments and mail it back to you at no charge. If your bracelet or necklace chain breaks in the first 30 days we will replace the chain absolutely free. You may return your tag to us within 30 days of your order, with a note explaining what repair is needed and your mailing address. We will replace or repair the chain and mail your tag back to you at no charge.
Q. Can I cancel or make changes to my order?
A.Yes, you may cancel your order, or make changes to your order as long as we are notified within 2 hours of the time your order was placed. After that time your order will have been processed and no more changes can be made.
Q. Can I add more information to my tag?
A.No, we cannot add information to your tag after it has been assembled. If you need more information added, or need to change the information that is on your tag, you will need to order a new tag.
Q. How do I let you know there is a problem?
A.Simply contact us and let us know what is wrong with your order. We will do our best to make sure you are happy with your order.